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Returns
Ground shipping orders can be cancelled up to 1 hour after the order has been placed by contacting TheDalmore@reservebar.com. If you have exceeded this hour, please contact our team for support.
If you have opened your bottle and there seems to be something wrong with the quality of the whisky, please contact TheDalmore@reservebar.com for support.
If you have not received your bottle or box in excellent condition, please contact TheDalmore@reservebar.com within 72 hours of your delivery.
Please provide the team with the below information to help them identify any issues:
Name, email address and order number
Photos of the damaged item(s) including the bottle, inside packaging/packing materials, and outside packaging (if applicable)
Request for refund, discount (if damage did not affect taste/ability to enjoy) or replacement
Refunds and returns cannot be processed for opened or consumed items.
