FAQs

Order

  • For The Principal Collection, you can purchase a maximum of six bottles per order. For all other expressions, you can purchase a maximum of one bottle per order.

  • Our terms and conditions of sale can be found here.

  • Orders can only be placed on our website. If you are having any issues with placing an order please contact our Customer Service team.

Payment

  • We work with retail partners across the US to fulfil orders.

    We accept most debit and credit cards including Visa, MasterCard, American Express and Discover. Depending on the retailer we may also include Apple Pay, PayPal and Affirm.

    Your billing address must be a USA address.

  • Please contact our Customer Service Team: 

    Email: TheDalmore@reservebar.com  

    Online: Complete our inquiry form 

    Chat:   Monday - Friday 9:00am to 7:00 pm, Saturday 10:00 am to 7:00 pm, & Sunday 12:00 pm to 7:00 pm (EST) 

    Phone/Voicemail: (855) 443-8144 

  • Your confirmation email may have ended up in your junk mail. If this is not the case then please contact TheDalmore@reservebar.com who will check your order.

  • A receipt is emailed to your inbox automatically when your order is placed, but if you need anything else please contact our Customer Service team and they can arrange this.