Deliveries

  • We can currently send a small selection of our whiskies to the locations listed below.

    Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Slovenia and Switzerland.

    The products available to ship to these countries are:

    • All gifts and lifestyle products
    • All Distillery Select products
    • Luminary No. 3
    • Luminary No. 2
    • Lunar New Year Editions of Dalmore 18 and King Alexander III
    • Vintages
    • Cask Curation
    • Portfolio Series

    If a product is unavailable for delivery to your country, you will be notified at checkout.  Should you wish to purchase our Principal Collection whiskies, please contact us for information on stockists.

    For deliveries to Estonia, Finland, Iceland, Norway and Switzerland, UK VAT will not be charged. These markets operate as DAP (Delivered at Place). However, your order may be subject to local sales taxes and duties upon arrival in your chosen delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Dalmore Boutique has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund. 

    For deliveries to all other EU countries, we have arranged for your order to be delivered as a DDP (Deliver Duty Paid) order. We bear all risk and costs associated with delivering goods to the named place of destination. We have arranged for your taxes to be billed back to The Dalmore. Please do not pay them if asked by the courier or customs as we cannot refund any customs charges that you have paid.  Once cleared, your order will be released for delivery.

    Please be aware that the courier will require local contact information for delivery.  As such, if you are placing the order as a gift, please enter the recipient’s local contact information at the checkout to facilitate this.

    Following Brexit, customs may require to get in touch with the recipient to confirm the contents of the order and verify that the order is for personal consumption. 

    For deliveries to Italy, you’ll need an Italian tax code, also known as a “Codice Fiscale".

    The Codice Fiscale serves as a unique identifier for individuals and legal entities in Italy. The Codice Fiscale is a tax identification number used in all interaction with government agencies and public administration in Italy. It is a unique identity code devised from an individual's name, date and place of birth.

    Our delivery partners will contact you upon arrival to your country to request this number. Please note if this is not provided the order may be returned.

    • All gifts and lifestyle products
    • All Distillery Select products
    • Luminary No. 3
    • Luminary No. 2
    • Lunar New Year Editions of Dalmore 18 and King Alexander III
    • Vintages
    • Cask Curation
    • Portfolio Series

  • We offer complimentary delivery on all orders over £70, delivery on orders less than £70 is £4.99.

    Delivery to the EU is also complimentary over £70, however orders below this are charged according to the delivery destination and will be advised at checkout.

    All whiskies sold by The Dalmore Boutique are sold subject to UK taxes. If we are exporting products to an address in the European Union (EU), prices are subject to the appropriate rate of tax depending on the delivery country (and an alcohol tax).

    For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Dalmore Boutique has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund.

  • Orders placed before 1pm Monday to Friday will usually be dispatched the same day and will be delivered by DPD. Orders placed after 1pm, on weekends or on bank holidays will be dispatched the next working day. For mainland UK, orders will usually be delivered within 1 to 3 working days. For some rural areas, delivery times can be up to 5 working days.

    Our standard delivery times are up to 5-10 days for EU. All orders are delivered by courier, as advised in dispatch notification.

    If you have not received your delivery within these timescales, please contact our Consumer Service team.

  • If you have not received a despatch notification, please contact our Customer Service team to change your delivery address.

    If you have received a despatch notification, you can change your delivery address via DPD. Please see the DPD help page for further information.

  • You can change your delivery date through DPD. Please see the DPD help page for further information.

  • We require a responsible adult over the age of 18 to accept the delivery.

  • No, our distillery shop is currently closed while we undertake expansion works.