FAQs

The Dalmore E-Gift Vouchers are digital gift vouchers which can be purchased and redeemed on www.thedalmore.com/en-gb/.

E-Gift Vouchers are available in set denominations of £50, £100, £150 and £250 and multiple vouchers can be purchased. Unfortunately we are unable to sell exact value denominations on request.

E-Gift Vouchers are delivered as an email to the purchaser’s email address to be forwarded to the recipient or printed. Each voucher is delivered as a separate unique code within the body of the email. If this is not delivered within a few minutes of purchase, please check your junk/spam folder.

E-Gift Vouchers can only be redeemed online on The Dalmore Online Boutique for products listed. Unfortunately, vouchers cannot be used for Distillery Tours, in person at our Distillery Visitor Centre or at any other retail location.

E-Gift Vouchers are valid for 24 months from the date of purchase or until the full balance has been spent.

There is a link in the voucher email which takes you to a secure page to check the balance. If you are unable to locate the original email, please contact us and we can assist.

If you have an issue purchasing or redeeming an E-Gift Voucher, please contact us and we will be happy to assist.

E-Gift Vouchers can currently only be sent to the purchasers’ email address at the time of purchase. Vouchers can be printed or forwarded to recipients.

If you have not received your item in excellent condition, please contact our Consumer Service team. Please send us a photo of the damaged item to help us identify the issue. We can then arrange a replacement for you.

Yes. You have 14 working days from receipt of your item/s to return. You can arrange this by contacting our Consumer Service team.

You are able to return up to 14 working days after receipt of your items. Please refer to our Terms and Conditions of Sale for further information.

Once the item you are returning arrives with us, we will process your refund. You should receive it within 10 working days. If you have not received it after 10 working days, please contact our Consumer Service team.

For glassware, bar sets and serving trays we recommend hand washing with a non-abrasive detergent. 

For The Principal Collection, there is no purchase limit. For all other expressions, you can purchase a maximum of five bottles per order. If you would like to purchase more please contact our Customer Service team.

Our terms and conditions of sale can be found here.

Orders can only be placed on our website. If you are having any issues with placing an order please contact our Customer Service team.

We do not offer any discounts.

We accept Visa, Visa Debit, MasterCard, American Express, Google Pay, Apple Pay, PayPal and Shop Pay.

Please contact our Customer Service team.

Your confirmation email may have ended up in your junk mail. If this is not the case then please contact our Customer Service team who will check your order.

We only accept GBP.

Yes we can. If you need a VAT receipt, please contact our Customer Service team and they can arrange this.

There is a limit of 28 characters, all characters will be engraved in a single line. We cannot engrave emojis or non-English characters. We also do not support personalization which includes or implies any profanity or otherwise inappropriate or unlawful language, including but not limited to any obscene, hateful, inflammatory or sexually explicit language.

Please allow an additional 1 working day on top of our regular delivery times for your order to be engraved.

We recommend double checking at checkout to ensure you have engraved the correct message. Personalized bottles cannot be returned or refunded unless they are damaged or defective. If you notice an error with your message within 1 hour of purchasing, please contact our Consumer Service team for assistance.

Products which have used our engraving service are exempt from being returned or refunded, except in the case they are damaged or defective.

Currently we only offer text engraving.